Blog
Notes on public service, causality, automation, and how I work.
2026
How mandatory identity verification for business tax could cut phoenixing and prevent fraud
Why mandatory identity verification for business tax accounts could reduce phoenixing and bar disqualified users, and how it fits HMRC's direction.
2025
AI can't polish your turd. Adopt a systems mindset.
Why AI implementation demands a logical, systems-minded view of your service, and how to find the real problems before throwing a bot at them.
Automation that creates capacity for insight
Automating grunt work so more time goes to engaging with people and gathering insights.
2024
Scaling AI without wasting resources
An idiot's guide. Personal notes on scaling AI sensibly and avoiding waste.