System Design Toolkit
Pick the playbook that matches the kind of change you are making. Each list is an order of work across all four layers, from the wider world to one person's moment. Use other canvases from the Toolkit if you still cannot say who holds power, or what you are trying to do. You also need to know what the work depends on, and what the setting will allow.
A new public building
Use this for a new public building. Start with what it is for and who it is for.
Ecosystem
Organisations
Services
Interaction
A digital public service
Use this for a public service that people mostly use on a screen. They might apply, book, pay or prove who they are.
Ecosystem
Organisations
Services
Interaction
A policy or commissioning change
Use this when you are changing a policy, a legal duty, a grant or a contract.
Ecosystem
Organisations
Services
An operating-model or culture change
Use this when the organisation has to work in a different way. Look at roles, habits and how people work together.
Organisations
Interaction
A licensing or regulatory service
Use this when a council or regulator registers, inspects and enforces. An example is licensing a food business. Give each service an owner and a legal basis. Then describe how each service works from start to finish.
Ecosystem
Organisations
Services
Interaction
A social behaviour change
Use this when you need people to do something differently together. Start with what they already do, and why they keep doing it.
Ecosystem
Organisations
Services
Interaction
Forming an association
Use this when you are setting up a membership body, with or without forming a company. Work out who is accountable, who decides, who the partners are, and what the body is for.
Ecosystem
Organisations
Building a community hall
Use this when residents or local groups are making a hall of their own. Start with what the place already has and who the hall is for.
Ecosystem
Organisations
Services
Interaction
Diversifying a farm
Use this when a farm is changing what it does. That might be visitors, new produce, energy, events or a new tenancy. Start with the land, the neighbours, the supply chains and who the farm is for.
Ecosystem
Organisations
Services